Refund policy

Thank you for your interest in DIY Outlet! We strive to provide a positive shopping experience and ensure you receive high-quality products.

This policy outlines the conditions under which we accept returns and offer replacements.

Non-Returnable Items

We do not accept returns for unwanted items or change of mind.

Exceptions - Eligible for Return and Refund

We will only accept returns and provide a replacement for the following reasons:

• Defective Items: If an item arrives defective or malfunctions upon arrival, please contact us within 7 days of receiving your order. We will happily arrange for a replacement.
• Damaged Items: If an item is damaged during shipping, please contact us within 7 days of receiving your order and retain all packaging materials. We will work with the carrier to resolve the issue and provide a replacement.
• Incorrect Items: If you receive an item different from what you ordered, please contact us immediately. We will verify the mistake and arrange for the correct item to be shipped to you at no additional cost.

Process for Returns

To initiate a return for a defective, damaged, or incorrect item, please contact our customer service team by email or by phone within the specified timeframe.

We will require a copy of your order confirmation and a brief description of the issue with the product. Once we receive your request and verify the information, we will provide you with further instructions on returning the item.